Delivery Information

Dispatch Days and Times (Excluding Equipment)

All orders placed before 13:00 pm Monday to Friday will be dispatched on that same day, whilst orders placed after 13:00pm will be dispatched on the next working day. Orders placed on Saturday or Sunday will be dispatched on the next working day.

Urgent orders required next day, but placed after 13:00 pm should be placed by telephone, or if placed via the internet, should be followed up by telephone. We can guarantee next day delivery for orders placed this way up until 15:00 pm.

Dispatch Days and Times (Fitness Equipment Only)

On placing an order for items of fitness equipment (highlighted in red in your shopping cart) you will receive a standard confirmation e-mail indicating a delivery date. However, we will contact you to make suitable arrangements for your deliver, by phone in the first instance, or by e-mail if we are unable to contact you by phone.

Our usual delivery time is around 5-7 working days, but this may take up to 14 days during certain busy periods of the year such as Christmas.

If you require fitness equipment to be delivered outside of the UK mainland areas, please contact us to provide a delivery quote.

Receiving your Order

All deliveries are sent via an appropriate courier, whilst all small items (under 1kg) are dispatched by Royal Mail. All deliveries must be signed for. If the courier can not get a signature, a card will be posted through your door for you to arrange a second delivery or to collect from a local depo.

Delivery Address Options and Special Instructions

You can have your goods delivered to an address different to the one at which your payment card is registered. However, in these cases, for your first order you must supply us with a land based telephone number for the residence at which the card is registered. Our couriers will only accept a signature from a person within the building at which the goods are delivered. They will not accept a signature from someone outside the building.

You can also leave special delivery instructions for the courier at our shopping cart.

Delivery Charges (Excluding Equipment)

Delivery Area Charges Delivery Times
  Rate A Rate B  
England, Scotland and Wales
(Excludes Highlands and Islands)
£1.99 £0.00 2 working days from dispatch
£3.98 £1.99 Next working day from dispatch
£5.98 £3.99 Next working day before 12 noon from dispatch
£9.98 £9.98 Next working day before 9 am from dispatch
Any where outside the UK where goods weigh under 1Kg £5.00   2-5 working days from dispatch
Scotland Highlands and Islands (ZONE 2) £5.99   2-3 working days from dispatch
N Ireland, Isle of Man and Scilly (ZONE 3) £5.99   2-3 working days from dispatch
Channel Isles (ZONE 4) £9.00   2-5 working days from dispatch
Republic of Ireland (ZONE 5) £12.00   2-5 working days from dispatch
Belgium, Netherlands and Luxembourg (ZONE 6) £8.50   2-5 working days from dispatch
France, Germany & Danemark (ZONE 7) £11.00   2-5 working days from dispatch
Italy, Spain, and Portugal (ZONE 8A) £20.00   2-5 working days from dispatch
Greece (ZONE 8B) £44.00   2-5 working days from dispatch
Rest of Europe £30.00   2-5 working days from dispatch
Rest of the World Quote   2-5 working days from dispatch
       
Note: Rate B applies if the total of the goods exceed £30, excluding any items of Equipment

Please view our store policy for full terms and conditions of delivery, including your obligations.

BodyActive
0845 3 70 54 70
Lines Open 9:00 to 5:00 Mon-Sat
 
 
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