Shopping Questions and Answers

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Frequently Asked Questions
 
Q What Should I Do If An Item On My Order Arrives Damaged Or Incorrect?
A

Damages to products in transit, or even product mistakes are very rare, with the procedures we have in place, however, on the rare occasions where this does happen, you need to fill in a simple online claims form within 7 days of your receipt so that appropriate action can be taken to resolve the matter swiftly and to your satisfaction.

Q Can I Have My Order Shipped To An Address Other Than My Billing Address?
A

Initial first orders must be shipped to the card holders billing address. Upon successful receipt of your first order, you may on subsequent orders, select an alternative preffered shipping address. This is where we shall endeavour to ship your order, however, if we feel that there is insufficient information to pass our security authorisation, we retain the right to ship your order to your card billing address.

Q Do You Ship Outside Of The UK?
A

We ship orders all around the world each and every day. Shipping costs are based on volumetric weight and size of your consignment. If you are unsure of which shipping option to choose from the online shopping cart, please select ‘Quote On Order’. Prices quoted for Europe are for standard shipments of a maximum 10kg. Orders exceeding 10kg will be subject to a further charge, where you shall be notified before billing takes place.

Q Do You Ship ‘small’ Products To The USA and Canada?
A

Yes we do ship ‘small’ or tablet supplement products to the USA and Canada. Up to 3 bottles per shipment can be sent at a cost of £5, around $10 USD. These are sent by international traceable air mail.

Q Can I Order Large Value/Volume Orders To Be Shipped Outside Of The UK?
A

Yes of course. Pallet shipments etc can be arranged with ease. We supply many businesses throughout Europe and the US, and would be more than happy to supply you with your goods. For large international orders please send your order by email and we shall send an invoice by return that can be paid by bank transfer. Goods are shipped upon receipt of payment.

Q Can I Track My Order Once I Have Placed It?
A Yes, all of our services are fully traceable from your account. Please login to your account with your registered email address and password to your My Page account.
Q Do You Supply To Trade?
A Yes, we supply to trade. You will be required to open a trade account, simply email us your enquiry and one of our trade account managers shall contact you back directly.
Q Do You Accept Paypal?
A No
Q What Do You Do With My Personal Details?
A

At BodyActive we will keep your personal details completely private and secure, and we do not work with, nor pass on, any of your details to any third party or company.

Q Do You Have Any Stores Where I Can Purchase My Products?
A

Yes, we have stores situated throughout the North West of the country. You can view details and directions here at our Stores Information Page.

Q If I Place An Order Will All Of The Items Be In Stock?
A

We carry huge volumes of stock across our stores and warehouses, however, there maybe rare occasions when an item is out of stock due to a product supply delay. In these instances, you will not be billed for any items that are out of stock, and you will be contacted to see if you would like to wait for the item [back order], or exchange the item for an alternative equivalent brand.

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