| Q |
What Should I Do If An
Item On My Order Arrives Damaged Or Incorrect? |
| A |
Damages to products in transit, or even product
mistakes are very rare, with the procedures we have in place, however, on
the rare occasions where this does happen, you need to fill in a simple
online claims form within 7 days of your receipt so that appropriate action
can be taken to resolve the matter swiftly and to your satisfaction. |
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| Q |
Do
You Ship Outside Of The UK? |
| A |
We ship orders all around the world each and every day.
Shipping costs are based on volumetric weight and size of your consignment.
If you are unsure of which shipping option to choose from the online
shopping cart, please select ‘Quote On Order’ |
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| Q |
Do You Ship ‘small’ Products To The USA and Canada? |
| A |
Yes we do ship ‘small’ or tablet supplement products to
the USA and Canada. Up to 3 bottles per shipment can be sent at a cost of
£5, around $10 USD. These are sent by international traceable air mail. |
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| Q |
Can I Order Large
Value/Volume Orders To Be Shipped Outside Of The UK? |
| A |
Yes of course. Pallet shipments etc can be arranged
with ease. We supply many businesses throughout Europe and the US, and would
be more than happy to supply you with your goods. For large international
orders please send your order by email and we shall send an invoice by
return that can be paid by bank transfer. Goods are shipped upon receipt of
payment. |
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| Q |
Can I Track My Order
Once I Have Placed It? |
| A |
Yes, all of our
services are fully traceable from your account. Please login to your account
with your registered email address and password to your My Page account. |
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| Q |
Do You Supply To Trade? |
| A |
Yes, we supply to
trade. You will be required to open a trade account, simply email us your
enquiry and one of our trade account managers shall contact you back
directly. |
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| Q |
Do You Accept Paypal? |
| A |
Paypal payments can be arranged if you contact us by
email at
service@bodyactive-online.co.uk |
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| Q |
What
Do You Do With My Personal Details? |
| A |
At BodyActive we will keep your personal details
completely private and secure, and we do not work with, nor pass on, any of
your details to any third party or company. |
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| Q |
Do
You Have Any Stores Where I Can Purchase My Products? |
| A |
Yes, we have stores situated throughout the North West
of the country. You can view details and directions here at our
Stores Information Page. |
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| Q |
If I
Place An Order Will All Of The Items Be In Stock? |
| A |
We carry huge volumes of stock across our stores and
warehouses, however, there maybe rare occasions when an item is out of stock
due to a product supply delay. In these instances, you will not be billed
for any items that are out of stock, and you will be contacted to see if you
would like to wait for the item [back order], or exchange the item for an
alternative equivalent brand. |
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