BodyActive Online Trading Policy

Terms and Conditions

1. Mission Statement
2. Payment Methods and Payment Transactions
3. Sales Policies and Pricing
4. Delivery Policies
5. Refunds, Claims and Returns
6. Contributions, Content and Advice
7. Disclaimer
8. Definitions

1. Mission Statement

BodyActive-Online strive to provide our customers the very best products, service and value at all times, backed up by the most up to date and accurate supporting knowledge and information. We strive to constantly revue the service we provide and as such our trading policy is subject to change.

2. Payment Methods and Payment Transactions

  • We accept payment by credit/debit card, bank transfer or UK Postal Orders only.
  • All payments by debit/credit card for first time none UK postcode billing and delivery addresses will be subject to verification by email prior to shipping.
  • All payments by debit/credit card for first time UK postcode billing and delivery addresses must be shipped to the billing address, or a verifiable business address, otherwise these will be subject to verification by email prior to shipping.
  • All other forms of payment are made manually. You are given instruction during the check out proccess. Goods are only shipped on confirmation from our bank that payment has cleared.
  • We do not take payment for goods from your debit/credit card until the point of shipping. If we are out of stock, or for any other reason cannot ship your goods, we do not take payment.
  • Where your billing address does not match the banks records of your billing address, or we are given confirmation that it does not match, we reserve the right to decline payment. This may leave a 'ghost' transaction showing on your account for up to 3 days.
  • Should you believe you have been overcharged, in that the total bill differs from that shown in your shopping cart, you will be required to forward a copy of your payment card statement. Your first step however, must be to complete an online claim form, which can be accessed from the foot of our home page.

3. Sales Policies and Pricing

  • Credit/Debit card sales made on the Internet are performed on a secure server, with all data encrypted. Name and address details are retained purely for our own information and are not given to any other company under any circumstances.
  • When you complete your details and the details of the Goods which you wish to purchase and submit them to us by clicking the 'Confirm Order' button, you are offering to purchase the Goods at the price shown on the Website in GB pounds Sterling subject to these terms and conditions.
  • In order to buy Goods from us through this Website you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.
  • All telephone orders will be submitted onto our online system on your behalf, exactly as you would place your order in person. This facility is for those who do not have access to the internet. Telephone orders may be subject to a delay of upto 24 hours before submission.
  • Payments will show up on your card statement as either 'Linepick Ltd', 'Linepick Ltd T/A Bodyactive', or as 'Bodyactive'.
  • Bodyactive-Online.co.uk offer a 'price match promise', where we shall strive to match the prices and service of our competition at all times. If you have evidence that can be verified by our staff, that an item you desire is cheaper elsewhere under the same conditions (including carriage and shipping terms and pricing) then we shall match the price on an identical product and order. Please make us aware of your wishes for a price match by including the exact URL, where you have seen the item cheaper, in the notes box of your order.
  • The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.
  • When ordering mail-order goods from Bodyactive for delivery overseas, you may be subject to import restrictions and/or duties and taxes which are levied once a shipment reaches your country. It is your responsibility to provide any customs information required and all risk associated with goods being seized or held by customs is at your own risk. Also any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, when ordering from Bodyactive, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

4. Delivery Policies

  • For first time shipped orders, paid by debit/credit card, we reserve the right to ship to the card holders billing address or work place address EVEN where an alternate address is specified.
  • When you provide a delivery address, you assume responsibility for the goods once they have been signed for at that property, either by yourself or by any other person at that address. Neither BodyActive, nor our couriers can accept any liability for the loss, or disappearance of a delivery, once it has been signed for. If you are not 100% confident that the persons in the delivery address will pass the goods on to you, be aware that this done at your own risk.
  • On subsequent orders, irrespective of payment method, you may specify an alternative, or preferred shipping address on successfully receiving your first order. We reserve the right to cancel orders that are being shipped to alternative addresses if insufficient information is provided.
  • It is your responsibility to select the correct DELIVERY OPTION on our shopping cart page. This calculates your shipping fees. If you select the wrong option, we reserve the right to change your shipping fee without notice and charge accordingly. If this changes your total bill by more that we will notify you and ask for your agreement prior to billing.
  • If you chose the 'Call for a Quote' option on the shopping carts DELIVERY OPTION we will email you the shipping fee prior to charging for the goods, unless shipping can be charged at £5 or less, in which case we will adjust your bill and charge accordingly.
  • Free 2 - 3 day delivery on orders over £30 - Delivery by 5:30pm, within 2 - 3 working days throughout most of the British mainland for parcels 0 - 25 kg and up to 4 cubic feet. This service is not guaranteed, with an 97% strike rate for 2 - 3 working day delivery. Please allow upto 3 working days. Any parcels not delivered within this time should be reported as missing to Bodyactive-Online.co.uk so that we can track down any losses. Does not include Saturday deliveries. Please make all claims for late or missing deliveries from our online claims form, accessible from the homepage of the website.
  • Next Working Day Delivery is based upon standard packages that do not exceed 25kg. Any packages exceeding this weight may be subject to an additional surcharge of £1.00. To benefit from a Next Working Day Delivery, your order must be submitted online before the final batch of processing at 3PM.
  • BFPO deliveries (armed services only) are provided on the same basis as the standard international delivery service where it is possible. To specify this option, and/or to view the price click here.
  • Guaranteed Next Working Day Deliveries (guaranteed delivery before 9AM and 12Noon also available) can be specified, and are only applicable to UK mainland shipments. To specify this option, and/or to view the price click here.
  • Saturday deliveries (delivery on Saturdays between 9 and 5) throughout most of the British mainland for parcels 0 - 25 kg and up to 4 cubic feet - are available upon request and are subject to an additional fee. To specify this option, and/or to view the price click here.
  • Deliveries to Northern Ireland are subject to an additional charge and should be expected within 4 - 5 days. To specify this option, and/or to view the price click here.
  • Deliveries to destinations in Europe are subject to an additional charge and should be expected usually within 4 - 5 working days (includes Channel Isles). To specify this option, and/or to view the price click here. Prices advertised are for standard packages that do not exceed 25kg, including packaging material. Any international orders exceeding 25kg, will be subjected to a further surcharge, that will be negotiated before payment taken.
  • Same Day Deliveries where possible, can be arranged at an additional cost. Please contact us by telephone to arrange this on 0845 370 5470.
  • Orders placed before 3pm will be despatched same day, unless any item is out of stock, whilst orders placed after 3pm may be despatched next working day. Orders placed at the weekend will be despatched on Monday. Orders should arrive within 24 hours, using our premium delivery option, and 3-5 working days on standard delivery. The delivery times quoted are subject to stock availability. Maximum delivery time will be 30 days.
  • You are expected to be able to receive the delivery. Any order which is returned to us after a failed delivery attempt by our couriers will be subject to a surcharge to cover the cost of return to ourselves and redelivery to you. For UK deliveries this surcharge will be £8.99, but could be considerably more for none UK mainland deliveries.
  • The Delivery Company will make one attempt to deliver a Consignment during normal working hours. If the Delivery Company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, the Company will leave at the relevant delivery point details of the address at which delivery has been effected. If the Consignment has not been delivered, the Company will return it to the Company's premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the Company will return the Consignment to the consignor at the Customers cost.
  • If, on attempting to deliver a Consignment to a school on similar institution, the Company finds that such school on institution is closed for holidays or other reason, the Company may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school on institution re-opens.
  • Delivery Restrictions – Deliveries within the time scales specified for each service are restricted to the British mainland, excluding some postcode areas in Scotland. If you are in any doubt, please contact Customer Services on 0845 370 5470 to check which services are available for your delivery postcode.
  • You can track the status of your order on line using your customer order and reference code sent to you via email upon placing your order.

5. Refunds, Claims and Returns

  • Any home-shopping purchase(s) made online at Bodyactive-Online.co.uk may be returned for refund within 7 working days of receipt. This excludes all supplements, food bars, drinks and periodicals. Videos supplied in a sealed wrapper must be returned as such. It is your responsibility to meet the cost of returning any goods to us. Please note that you must complete a claim form, a link to which is on our home page, prior to returning any goods. Refunds will be issued within 30 days. This policy differs from our store policy and applies only to our online shop Bodyactive-Online.co.uk
  • We offer a ‘no quibble guarantee’ – should goods be lost or damaged in transit, Body Active will replace the items at the Company’s expense. Once signed for, the goods become your responsibility, and no further liability can be accepted by the company, other than if the goods are then found to be faulty.
  • Faulty, or damaged, goods will be refunded, replaced or repaired in line with your statutory rights. All equipment is also subject to manufacturer’s warranty. Please note that you must contact us, by telephone or in writing, prior to returning any goods - 0845 370 5470, Body Active, Unit 4, Gateway 49 Trade Park, Kerfoot Street, Warrington, Cheshire, WA2 8NT. A claims form will also be required to be filled in and emailed back to us, or authorised to be sent back with your returned goods.
  • Losses, Damages, Missing Items - should be reported to Bodyactive-Online.co.uk immediately upon receipt of your order.
  • All missing deliveries, shortages or damages must be reported with 3 days of the delivery, or expected delivery, date of the goods.

6. Contributions, Content and Advice

  • The content, in terms of product information, is authored by a large number of individuals. Whilst we give careful guidelines to these authors on what information to provide, we cannot guarantee its accuracy. Where you have specific needs of a product we ask you to contact the manufacturer directly to avoid disappointment.
  • Any advice given on our website is part of a sales process and should be seen as such. We do not give advice on a professional basis, are not qualified to give medical advice, and we only provide information on the basis of our authors experience and feedback. In all cases of begining exercise, changing exercise, changing your diet or taking sports nutrition you are advised to seek medical advice. We cannot accept any liability for losses or damages caused by using these products or following product usage ideas, exercise plans or diet plans.
  • Visitors to the WebSite (www.BodyActive-Online.co.uk) can add certain information to various sections. This includes the discussion groups, news items, and details of gyms and personal services. Whilst reasonable attempts are made to ensure the validity of this information, we accept no responsibility for inaccuracies, misinformation and in some cases personal comments made about individuals. The site is regularly patrolled and any information that we consider being distasteful, offensive or inaccurate will be removed immediately. Please notify us of anything you feel falls into these categories.

7. Disclaimer

  • Your personal information is important to us and we never pass your details to any third parties. We do however contact you via e-mail and by phone to keep you updated on the progress of your order. We also may send emails of a promotional or informative nature. On receipt of such an email, you may unsubscribe and on so doing will receive no further emails.
  • We do not condone or support the use of drugs in sport in any way whatsoever. Nonetheless, it does take place and there may be references to such use in our WebSite. Where such references exist, they are informative and are not intended to be, nor should be viewed as, advice or recommendation.
  • As manufacturer’s strive for increasingly better products, they occasionally improve product specifications. In this event we will notify you prior to accepting any order.
  • Manufacturers often change prices at short notice and as such we will notify you prior to accepting any order.
  • The terms within this document apply only to our website, they are not the terms and conditions applicable to our stores.
  • You assume a risk of accident or injury when undertaking any training or exercise programme. Anyone embarking on a change to their exercise program, lifestyle, or diet should consult a qualified health practioner.

8. Definitions

The following meanings apply to the terms in the above terms and conditions

'We, Us, Our' - Linepick Ltd t/a Bodyactive-Online.co.uk

Company Number: 02486236, VAT number: 548 5761 05

'You, Your' - The Customer/Consumer

'Contract' - A contract for the sale of Goods by us to you.

'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website. Postage and packing are not included in the use of the term "Goods".

'Website' - Our Website, the address of which is: www.bodyactive-online.co.uk

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