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BodyActive-Online strive to provide our customers the very best products,
service and value at all times, backed up by the most up to date and accurate
supporting knowledge and information. We strive to constantly revue the service we provide and as such our trading
policy is subject to change.
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Bodyactive-Online.co.uk offer a 'price match promise', where we
shall strive to match the prices and service of our competition at
all times. If you have evidence that can be verified by our staff,
that an item you desire is cheaper elsewhere under the same conditions
(including carriage and shipping terms and pricing) then we shall
match the price on an identical product and order.
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Credit/Debit card sales made on the Internet are performed on a secure
server, with all data encrypted. Credit card details, given over the phone,
or by Internet, are destroyed once the sale has been processed and the card
transaction is complete. We will not process any card transaction until
goods are in stock and ready for despatch. Name and address details are
retained purely for our own information and are not given to any other
company under any circumstances.
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Visitors to the WebSite (www.BodyActive-Online.co.uk) can add certain
information to various sections. This includes the discussion groups,
news items, and details of gyms and personal services. Whilst reasonable
attempts are made to ensure the validity of this information, we accept
no responsibility for inaccuracies, misinformation and in some cases
personal comments made about individuals. The site is regularly patrolled
and any information that we consider being distasteful, offensive
or inaccurate will be removed immediately. Please notify us of anything
you feel falls into these categories.
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Free 2 - 3 day delivery - Delivery by 5:30pm the within 2 - 3 working
days throughout most of the British mainland for parcels 0 - 25 kg
and up to 4 cubic feet. This service is not guaranteed, with an 97%
strike rate for 2 - 3 working day delivery. Please allow upto 3 working
days. Any parcels not delivered within this time should be reported
as missing to Bodyactive-Online.co.uk so that we can track down any
losses. Does not include Saturday deliveries.
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Next Day Delivery is based upon standard packages that do not exceed
25kg. Any packages exceeding this weight may be subject to an additional
surcharge of £1.00
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BFPO deliveries (armed services only) are provided on the same basis
as the standard international delivery service where it is possible.
To specify this option, and/or to view the price click
here.
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Guaranteed Next day deliveries (guaranteed delivery before 9AM and
12Noon also available) can be specified. To specify this option, and/or
to view the price click
here.
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Saturday deliveries (delivery on Saturdays between 9 and 5) throughout
most of the British mainland for parcels 0 - 25 kg and up to 4 cubic
feet - are available upon request and are subject to an additional
fee. To specify this option, and/or to view the price click
here.
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Deliveries to Northern Ireland are subject to an additional charge
and should be expected within 4 - 5 days. To specify this option,
and/or to view the price click
here.
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Deliveries to destinations in Europe are subject to an additional
charge and should be expected usually within 4 - 5 working days (includes
Channel Isles). To specify this option, and/or to view the price click
here.
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Same Day Deliveries where possible, can be arranged at an additional
cost. Please contact us by telephone to arrange this on 0845 370 5470.
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Any home-shopping purchase(s) made online at Bodyactive-Online.co.uk
may be returned for refund within 7 working days of receipt. This
excludes all supplements, food bars, drinks and periodicals. Videos
supplied in a sealed wrapper must be returned as such. It is your
responsibility to meet the cost of returning any goods to us. Please
note that you must contact us, by telephone or in writing prior to
returning any goods - 0845 370 5470, Body Active, Unit 4, Gateway 49 Trade Park, Kerfoot Street, Warrington, Cheshire, WA2 8NT. Refunds will be issued
within 30 days. This policy differs from our store policy and applies
only to our online shop Bodyactive-Online.co.uk
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We offer a ‘no quibble guarantee’ – should goods be lost or damaged
in transit, Body Active will replace the items at the Company’s expense.
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Faulty, or damaged, goods will be refunded, replaced or repaired
in line with your statutory rights. All equipment is also subject
to manufacturer’s warranty. Please note that you must contact us,
by telephone or in writing, prior to returning any goods - 0845 370
5470, Body Active, Unit 4, Gateway 49 Trade Park, Kerfoot Street,
Warrington, Cheshire, WA2 8NT. A claims
form will also be required to be filled in and emailed back to
us, or authorised to be sent back with your returned goods.
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Losses, Damages, Missing Items - should be reported to Bodyactive-Online.co.uk
immediately upon receipt of your order.
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Orders placed before 1PM will be despatched same day, whilst those
placed after 1PM will be despatched next working day. Orders placed
at the weekend will be despatched on Monday. Orders should arrive
within 24 hours, using our premium delivery option, and 3-5 working
days on standard delivery. The delivery times quoted are subject to
stock availability. Maximum delivery time will be 30 days.
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Bodyactive-Online.co.uk use Royal Mail and Parcel Force. When arranging
a delivery you are expected to be able to receive the delivery. Any
deliveries where you cannot accept them, that in turn have to be redelivered
maybe subject to an additional charge of £3.50.
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Redeliveries - Collections and deliveries which take more than fifteen
minutes may be subject to a surcharge.
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The Company will make one attempt to deliver a Consignment during
normal working hours. If the Company cannot obtain a receipt at the
relevant delivery point it may attempt to deliver and obtain an appropriate
receipt at an address close to the relevant delivery point and, if
successful, the Company will leave at the relevant delivery point
details of the address at which delivery has been effected. If the
Consignment has not been delivered, the Company will return it to
the Company's premises, after leaving at the relevant delivery point
a request for the consignee to contact the Company to make alternative
delivery arrangements. If no such contact is made within a reasonable
time the Company will retain the Consignment to the consignor at the
Customers cost.
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If, on attempting to deliver a Consignment to a school on similar
institution, the Company finds that such school on institution is
closed for holidays or other reason, the Company may apply a storage
charge for retaining the Consignment at its premises and shall be
allowed a reasonable time to deliver the Consignment once the school
on institution re-opens.
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Delivery Restrictions – Deliveries within the time scales specified
for each service are restricted to the British mainland, excluding
some postcode areas in Scotland. If you are in any doubt, please contact
Customer Services on 0845 370 5470 to check which services are available
for your delivery postcode.
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You can track the status of your order on line using your customer
order and reference code sent to you via email upon placing your order.
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We do not condone or support the use of drugs in sport in any way
whatsoever. Nonetheless, it does take place and there may be references to
such use in our WebSite. Where such references exist, they are informative
and are not intended to be, nor should be viewed as, advice or
recommendation.
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As manufacturer’s strive for increasingly better products, they
occasionally improve product specifications. In this event we will notify
you prior to accepting any order.
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Manufacturers often change prices at short notice and as such we will
notify you prior to accepting any order.
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The terms within this document apply only to our website, they are not the
terms and conditions applicable to our stores.
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You assume a risk of accident or injury when undertaking any training or
exercise programme. Anyone embarking on a change to their exercise program,
lifestyle, or diet should consult a qualified health practioner.
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