Claims and Returns

Contact Details
Your Full Name
Daytime Telephone Number
Your e-Mail Adress
Order Information
Your Order Number or Order Placed Date or Order Value
Reason for Claim
Usage Notes
  • Please refer to the table above and complete the relevant sections. Once complete, click on the send button and the details will be e-mailed to one of our team who will investigate your issue. You will then be contacted to make suitable arrangements.



  • Please ensure you notify us of any damages, loss or errors within 7 days of receipt of your order. Where returning goods, the order is required to be returned in the original packaging, seals intact, unused and within 10 days.



  • The parcel is your responsibility until it reaches us. Once your claim has been processed, we will contact you and where appropriate arrange the collection of the goods. Please refer to our terms and conditions for situation where we will cover the cost of collection.



  • If you have any other queries regarding returns or notifications of damage, please contact us on 0845 3 70 54 70.

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